Every incident, in plain language.

Dealers using mobile service. Bookings and outreach are unaffected.

1. 13:42 PTMonitoring

   We rolled back the change that caused the slowdown. Job statuses are updating within a few seconds again, and we're watching for 30 minutes before calling it resolved.

2. 13:15 PTIdentified

   A change to how we save technician job updates is causing delays of up to two minutes. No jobs or appointments have been lost.

3. 12:58 PTInvestigating

   We're seeing delayed job status updates in mobile service dispatch and are investigating now.

Roughly 12% of outbound texts were delayed; all were eventually delivered.

1. 09:26 PTResolved

   Our messaging partner recovered and the delayed queue finished sending. Every message was delivered.

2. 08:45 PTInvestigating

   Outbound texts are queuing behind a carrier slowdown. Nothing is lost, just late.

Dealers on CDK could not push appointments to their DMS.

1. 16:04 PTResolved

   Sync is fully restored and every queued appointment has been written to the DMS.

2. 15:10 PTIdentified

   Expired integration credentials were rejected by CDK. We're re-authorizing affected stores.

All dealers signing in during the window saw an error page.

1. 07:31 PTResolved

   Sign-in is working normally for everyone. No account data was affected.

2. 07:08 PTInvestigating

   New sign-ins are failing. Active sessions are unaffected.